naustar Terms & Conditions

1.1 These Terms & Conditions ("Terms") govern the relationship between naustar ("the Company") and any individual ("Player", "you", "your") who accesses, registers on, or uses the naustar online gaming platform, including all games, promotions, payment services, and customer support functions available through the platform.

1.2 By accessing the naustar platform, clicking "I Agree" during the registration process, making a deposit, or placing a wager, you unconditionally accept and agree to be bound by these Terms, as well as our Privacy Policy and any game-specific or promotion-specific rules that may apply, all of which are incorporated herein by reference.

1.3 If you are accessing the naustar platform on behalf of a third party, you represent and warrant that you have the authority to bind that party to these Terms, and by proceeding you accept these Terms on that party's behalf.

1.4 These Terms supersede any previous agreements or representations between you and naustar, whether written or oral, relating to the subject matter herein.

2.1 The naustar platform is available exclusively to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age, in compliance with Philippine law and PAGCOR regulations governing online gaming;
• You are physically located in a jurisdiction where online gaming is permitted under applicable local law;
• You are not a current employee, contractor, director, officer, or agent of naustar or any of its affiliated companies, subsidiaries, or game providers;
• You are not registered on any self-exclusion list maintained by naustar or any regulatory body;
• You have full legal capacity to enter into a binding contract under Philippine law.

2.2 naustar reserves the right to request documentary proof of eligibility at any time. Failure to provide such proof within the timeframe specified by naustar may result in the suspension or termination of your account.

2.3 It is your sole responsibility to ensure that your use of the naustar platform complies with the laws of your jurisdiction. naustar makes no representations or warranties regarding the legality of its services in any specific jurisdiction outside the Philippines.

3.1 To access real-money games and financial services on the naustar platform, you must register a Player account. During registration, you are required to provide accurate, complete, and current information, including but not limited to: your full legal name, date of birth, residential address, email address, and mobile number.

3.2 One Account Policy: Each individual Player is permitted to hold only one active naustar account. The registration of multiple accounts by the same individual — whether under the same or different names, addresses, or contact details — is strictly prohibited. naustar reserves the right to close all duplicate accounts and to void any bonuses or winnings associated with such accounts.

3.3 You are solely responsible for maintaining the confidentiality of your naustar account credentials, including your username and password. You must not share your login details with any third party. naustar will not be liable for any loss or damage resulting from unauthorized access to your account that arises from your failure to keep your credentials secure.

3.4 You must notify naustar immediately if you become aware of or suspect any unauthorized use of your naustar account. You may contact our support team via live chat or by email at [email protected].

3.5 naustar reserves the right to decline any registration application or to close an existing account at its sole discretion, without being required to provide a reason, provided that any legitimate balance is returned to the Player in accordance with applicable regulations.

4.1 In compliance with PAGCOR regulations and applicable anti-money laundering (AML) laws of the Republic of the Philippines, naustar is required to verify the identity of all Players before processing withdrawals and in certain other circumstances.

4.2 You may be required to submit one or more of the following documents as part of the Know Your Customer (KYC) process:

• A valid Philippine government-issued photo identification (e.g., Philippine passport, Driver's License, SSS ID, PhilSys National ID, UMID, PRC ID, or Voter's ID);
• Proof of residential address (e.g., a utility bill, bank statement, or barangay certificate dated within the last three months);
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your GCash or PayMaya account showing your registered name).

4.3 naustar reserves the right to suspend withdrawal processing pending satisfactory completion of KYC verification. Accounts that fail to complete KYC within the timeframe specified by naustar may be suspended or terminated.

4.4 All documents submitted for KYC purposes are treated with strict confidentiality and processed in accordance with our Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173).

5.1 All transactions on the naustar platform are denominated in Philippine Peso (PHP). naustar supports the following payment methods: GCash, PayMaya, BPI, BDO, and Metrobank. Additional payment methods may be added or removed at naustar's discretion.

5.2 Deposits: Deposits must be made using a payment method registered in your own name. Third-party deposits are strictly prohibited. naustar reserves the right to return deposits made via unverified or third-party payment methods and to suspend the associated account pending investigation.

5.3 Minimum Deposit: The minimum deposit amount is ₱10 (Philippine Peso), subject to the minimum transaction limits of your chosen payment provider. Maximum deposit limits may apply and will be displayed at the point of transaction.

5.4 Withdrawals: Withdrawal requests are processed to the same payment method used for the most recent deposit, where technically possible. naustar targets withdrawal processing within 30 minutes for verified accounts, however processing times may vary depending on your payment provider and are not guaranteed.

5.5 naustar reserves the right to request additional verification before processing any withdrawal request, particularly where the withdrawal amount is significant or where unusual account activity has been detected.

5.6 naustar does not charge fees for standard deposits or withdrawals, however your payment provider may apply its own transaction fees. Players are responsible for any fees levied by their bank, e-wallet provider, or mobile network.

6.1 naustar may offer bonuses, free bets, cashback rewards, reload bonuses, and other promotional incentives to Players from time to time. All such offers are subject to the specific terms and conditions of the relevant promotion, which will be published on the promotions page or communicated directly to eligible Players.

6.2 Unless the specific promotion terms state otherwise, the following general bonus conditions apply:

• Bonuses are subject to wagering requirements, which must be fulfilled before any bonus-derived funds can be withdrawn;
• Bonuses are valid for the period specified in the promotion terms. Unused bonuses will expire on the stated date;
• Only one bonus may be active per account at any time, unless the promotion explicitly states otherwise;
• Bonuses are non-transferable and cannot be exchanged for cash.

6.3 naustar reserves the right to modify, suspend, or terminate any promotion at any time, with or without prior notice, provided that Players who have already accepted an offer will continue to benefit from the terms applicable at the time of acceptance.

6.4 Any attempt by a Player to exploit bonuses through irregular betting patterns, abuse of multiple accounts, coordination with other Players, or any other method intended to circumvent the spirit of the promotion terms will be treated as a material breach of these Terms. naustar may void all associated bonuses and winnings and close the relevant accounts.

7.1 All wagers placed on the naustar platform are subject to the specific game rules of the relevant game or betting market. Game rules are accessible within each game interface and are deemed incorporated into these Terms by reference.

7.2 Once a wager has been confirmed and accepted by the naustar system, it is binding and cannot be cancelled or amended by the Player except where expressly permitted by the applicable game rules.

7.3 In the event of a technical malfunction, network disruption, or system error that affects the outcome of a wager, naustar reserves the right to void the affected wager and return the stake to the Player. naustar will not be liable for any consequential or indirect losses arising from such events.

7.4 naustar uses certified Random Number Generators (RNG) for all relevant games. Game outcomes are determined independently of any Player's identity, account status, or prior gaming history.

7.5 Minimum and maximum bet limits apply to all games and betting markets. These limits are displayed within the relevant game interface and may be adjusted by naustar at any time.

8.1 The following conduct is strictly prohibited on the naustar platform and constitutes a material breach of these Terms:

• Providing false, inaccurate, or misleading information during registration or at any subsequent point;
• Using the platform if you are under 21 years of age;
• Registering or operating more than one Player account;
• Using software, algorithms, bots, scripts, or any automated system to interact with the platform or gain an unfair advantage;
• Engaging in collusion with other Players, including coordinating bets in live casino games;
• Attempting to exploit software bugs, errors, or vulnerabilities;
• Using the platform in connection with any fraudulent, money laundering, or criminal activity;
• Making deposits using stolen, unauthorized, or fraudulently obtained payment credentials;
• Harassing, threatening, or abusing naustar staff or other Players through any communication channel.

9.1 naustar is committed to promoting responsible gaming and minimizing the potential harms associated with gambling. We provide all registered Players with access to the following self-management tools:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your naustar account;
• Session Time Limits: Set reminders or hard limits on the duration of your gaming sessions;
• Cooling-Off Periods: Temporarily suspend your account for a period of 24 hours up to 30 days;
• Self-Exclusion: Permanently exclude yourself from the naustar platform by submitting a self-exclusion request to our support team.

9.2 Self-exclusion requests will be processed within 24 hours of receipt and will remain in effect for the period specified by the Player, with a minimum period of six months. During a self-exclusion period, naustar will take reasonable steps to prevent the excluded Player from accessing real-money gaming services.

9.3 For further information on responsible gaming tools, support resources, and guidance, please visit our Responsible Gaming page.

10.1 All content on the naustar platform — including but not limited to software, game content, graphics, logos, trademarks, text, audio, video, and user interface designs — is the exclusive intellectual property of naustar or its licensed game providers and is protected under applicable Philippine and international intellectual property laws.

10.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the naustar platform for personal, non-commercial entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any platform content.

10.3 The naustar name, logo, and all associated brand identifiers are registered or unregistered trademarks of the Company. Unauthorized use of these marks is strictly prohibited.

11.1 naustar collects, processes, and stores personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and our Privacy Policy, which is available at naustar.net/privacy-policy.

11.2 By registering on the naustar platform, you consent to the collection and processing of your personal data as described in our Privacy Policy. This includes data collected for account registration, KYC verification, transaction processing, fraud prevention, regulatory compliance, and customer support purposes.

11.3 naustar will not sell your personal data to third parties. Data may be shared with licensed game providers, payment processors, and regulatory authorities strictly as required for the operation of the platform and compliance with applicable law.

12.1 To the maximum extent permitted by applicable law, naustar's total liability to any Player in connection with the use of the platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

12.2 naustar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of the platform, even if naustar has been advised of the possibility of such damages.

12.3 naustar does not guarantee that the platform will be available at all times, uninterrupted, or free from errors. Scheduled and emergency maintenance may result in temporary unavailability of some or all platform services.

12.4 Nothing in these Terms shall exclude or limit naustar's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Philippine law.

13.1 naustar reserves the right to suspend or terminate any Player account at any time, with or without prior notice, where naustar reasonably believes that:

• The Player has breached any provision of these Terms;
• The Player has engaged in fraudulent, deceptive, or criminal conduct;
• The Player has provided false information during registration or KYC;
• The Player's account is the subject of a law enforcement inquiry or regulatory investigation;
• Continued operation of the account poses a risk to the security or integrity of the platform.

13.2 Upon termination of an account for cause, naustar reserves the right to withhold any balance pending investigation. Where no wrongdoing is established, legitimate balances will be returned to the Player via their verified payment method.

13.3 Players may request voluntary account closure at any time by contacting our support team. Upon processing a voluntary closure request, naustar will return any remaining verified balance to the Player's registered payment method, subject to KYC requirements.

14.1 naustar reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, naustar will provide notice to registered Players via email or by displaying a prominent notice on the platform prior to the changes taking effect.

14.2 The effective date of the current version of these Terms is stated at the top of this page. Your continued use of the naustar platform following the publication of revised Terms constitutes your acceptance of those changes.

14.3 If you do not agree to the revised Terms, you must stop using the platform and contact our support team to close your account.

15.1 These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

15.2 The parties irrevocably agree that the competent courts of the Republic of the Philippines shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or the use of the naustar platform.

15.3 Before commencing legal proceedings, Players are encouraged to attempt to resolve any dispute by first contacting naustar's customer support team, which will make reasonable efforts to resolve the matter in good faith within 14 business days.

16.1 If you have any questions about these Terms & Conditions, or if you wish to make a complaint, please contact the naustar support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the naustar platform
• Email: [email protected] (plain text — not a clickable link)

16.2 For responsible gaming concerns, self-exclusion requests, or issues relating to problem gambling, please visit our Responsible Gaming page for dedicated resources and support contacts.

16.3 naustar's registered correspondence address and company details are available upon written request submitted via the support channels listed above.