Play Smart,
Stay in Control
At naustar, responsible gaming isn't just a checkbox — it's a core part of how we operate. We want every Filipino player to enjoy our platform safely, within their means, and always in control of their experience.
Underage gambling is prohibited under Philippine law.
Tools & Protections We Provide
naustar is committed to giving every player the tools they need to keep gaming fun, safe, and sustainable — whether you're in Manila, Cebu, Davao, or anywhere in the Philippines.
Self-Exclusion Program
Choose to temporarily suspend or permanently close your naustar account at any time. Self-exclusion requests are processed within 24 hours and cannot be reversed during the chosen period — giving you real, enforceable protection when you need it most.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your naustar account to keep your spending within a budget you're comfortable with. Limits take effect immediately, and any request to increase a limit requires a 7-day cooling-off period before it applies.
Session Time Reminders
Lose track of time? naustar can send you in-session reminders at intervals you choose — 30 minutes, 1 hour, or 2 hours — so you always know how long you've been playing. Keeping sessions short keeps gaming enjoyable.
Cooling-Off Periods
Need a short break without fully closing your account? Use our cooling-off feature to pause all gaming activity for 24 hours, 7 days, or 30 days. During a cooling-off period, you won't be able to log in or receive promotional communications.
Loss Limit Controls
In addition to deposit limits, naustar allows you to set maximum loss thresholds per session or per day. Once your loss limit is reached, the platform will automatically prevent further wagers until the period resets or you adjust your limits.
24/7 Support & Referrals
Our responsible gaming support team is available around the clock. If you or someone you know may be experiencing gambling-related harm, our team can guide you to professional resources and support organizations available in the Philippines.
Recognizing Problem Gambling
Gambling is meant to be a fun pastime — but for some people, it can become a problem. The first step toward getting help is recognizing the warning signs. If any of the following sound familiar, it may be time to reach out.
Common Warning Signs
- Spending more money or time gambling than you intended
- Chasing losses — continuing to play to win back money you've lost
- Borrowing money or selling belongings to fund gambling
- Neglecting work, family, or personal responsibilities because of gambling
- Feeling anxious, irritable, or restless when not gambling
- Hiding your gambling activity from family or friends
- Gambling as a way to escape stress, loneliness, or personal problems
- Repeated unsuccessful attempts to cut back or stop gambling
Quick Self-Check
Answer honestly. If you find yourself checking multiple boxes below, we strongly encourage you to use our self-exclusion tools or speak with our support team.
How to Request Self-Exclusion
Requesting self-exclusion at naustar is straightforward and confidential. Our team treats every request with respect and without judgment. Here's how the process works:
Contact Our Support Team
Reach out to our 24/7 support team via live chat on the naustar platform or by emailing [email protected]. Identify yourself and state that you wish to request self-exclusion.
Choose Your Exclusion Period
Select the duration that works for you: a short cooling-off period (24 hours to 30 days), a medium-term exclusion (3 to 12 months), or a permanent closure with no option to reopen.
Verify Your Identity
For your protection, our team will verify your identity before processing the exclusion. This ensures no one can request self-exclusion on your behalf without your knowledge.
Exclusion Is Applied Within 24 Hours
Once confirmed, your account will be restricted within 24 hours. You'll receive an email confirmation. During the exclusion period, all promotional communications from naustar will be suppressed.
Access Your Balance
Any remaining balance in your account at the time of self-exclusion will be processed for withdrawal in accordance with our standard verification and withdrawal procedures.
Available Player Limit Controls
naustar gives you multiple levers to control your spending and time on the platform. The table below summarizes available limit types and how to manage them.
| Limit Type | Periods Available | Takes Effect | How to Set |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | Account Settings or via Support |
| Loss Limit | Per Session / Daily | Immediately | Account Settings or via Support |
| Session Time Limit | 30 min / 1 hr / 2 hr | Immediately | Account Settings |
| Cooling-Off Period | 24 hrs / 7 days / 30 days | Within 1 hour | Via Support Team |
| Self-Exclusion (Temporary) | 3 months / 6 months / 12 months | Within 24 hours | Via Support Team |
| Self-Exclusion (Permanent) | Permanent — no reversal | Within 24 hours | Via Support Team only |
| Increase Existing Limit | Any | 7-day delay | Via Support Team — cooling-off applies |
Our Responsible Gaming Philosophy
naustar was built for Filipino players who love the thrill of online gaming — from the spinning reels of JILI slots to the excitement of live casino tables and the community feel of bingo nights. But we've always believed that entertainment should never come at the cost of a player's financial security, mental health, or family relationships.
Responsible gaming at naustar means more than just posting a disclaimer at the bottom of a page. It means building real tools into the platform, training our support team to recognize the signs of gambling harm, and actively encouraging players to use the safeguards available to them. We take our obligations under the PAGCOR regulatory framework seriously — and we go further than the minimum requirements wherever we can.
Whether you're a casual player in Quezon City putting in a few hundred pesos a week for fun, or a more frequent player in Cebu or Davao, the same protection tools are available to everyone on the naustar platform. There's no fee, no stigma, and no judgment attached to using any of them.
PAGCOR Compliance & Regulatory Framework
naustar operates within the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government agency responsible for licensing and supervising online gaming in the Philippines. PAGCOR's responsible gaming guidelines form the foundation of naustar's player protection policies.
Under PAGCOR's framework, licensed operators are required to implement age verification measures to prevent underage gambling, provide self-exclusion mechanisms, maintain responsible gaming information for players, and cooperate with national efforts to address gambling-related harm.
naustar also cooperates with PAGCOR's national self-exclusion registry. If you have registered on the PAGCOR self-exclusion list, you are not eligible to hold an account on the naustar platform. If you wish to add yourself to the PAGCOR exclusion registry in addition to self-excluding from naustar, please visit PAGCOR's official channels for guidance.
Protecting Vulnerable Players
Some players may be more vulnerable to gambling-related harm than others — including people experiencing financial stress, mental health challenges, or those who are newly introduced to online gaming. naustar has specific measures in place to identify and support potentially vulnerable players:
- Behavioral Monitoring: Our platform monitors for patterns associated with problematic gambling behavior, such as rapid escalation of bet sizes, extremely long session durations, or repeated large deposits following significant losses.
- Proactive Outreach: Where concerning patterns are identified, our responsible gaming team may reach out proactively via email or in-platform notification to check in with the player and remind them of available tools.
- Cooling-Off Prompts: Players who have been active for extended periods may receive automatic prompts encouraging them to take a break.
- Support for Family Members: If a family member or friend is concerned about a loved one's gambling on naustar, they can contact our support team to discuss options, subject to applicable privacy rules.
Gambling Responsibly — Practical Tips
The naustar team has put together the following practical guidance for keeping your gaming experience healthy and enjoyable:
- Set a budget before you play — decide how much you can afford to lose without it affecting your daily life, and stick to it. Use GCash or PayMaya deposit limits to enforce this automatically.
- Think of gambling as entertainment, not income — the house always has an edge over the long run. Any winnings are a bonus, not a reliable source of money.
- Never chase your losses — if you've hit your loss limit for the day, log out and come back another time. Chasing losses is one of the most common paths to gambling harm.
- Take regular breaks — use session time reminders and step away from the screen every hour. Sustained play without breaks impairs judgment.
- Don't gamble under the influence — avoid playing while drinking alcohol or when you're feeling extremely stressed, sad, or angry. Emotional states impair decision-making.
- Keep gambling in balance — make sure gaming doesn't crowd out time with family, friends, exercise, and other activities you enjoy.
- Use the tools available — deposit limits, cooling-off periods, and self-exclusion exist for a reason. Using them is a sign of strength, not weakness.
Getting Help Outside naustar
If you feel that gambling has become a serious problem, professional help is available in the Philippines. naustar encourages any player who is struggling to reach out to the following types of support services:
- Mental Health Support: The National Center for Mental Health (NCMH) in Mandaluyong offers mental health services including counseling for behavioral addictions. The NCMH crisis hotline is available for those in acute distress.
- PAGCOR Responsible Gaming: PAGCOR maintains responsible gaming resources and information for players through its official channels.
- Gamblers Anonymous Philippines: GA meetings are available in Metro Manila and other major cities including Cebu and Davao for peer support from others who understand gambling addiction firsthand.
- Counseling Services: Many private and public hospitals in the Philippines offer outpatient behavioral health counseling that covers gambling-related issues.
Quick Actions
Need to act now? Our support team is available 24/7 to process any of the following immediately:
- Request a deposit limit
- Start a cooling-off period
- Apply for self-exclusion
- Request account closure
- Set a loss limit
Email: [email protected]
21+ Only — No Exceptions
The minimum age to play on naustar is 21 years old. This is a legal requirement under Philippine law and PAGCOR regulations. Underage gambling is a serious offense. If you are under 21, please do not attempt to register.
Play Responsibly at naustar
Gaming should always be fun. If you're in control and ready to enjoy everything naustar has to offer — slots, live casino, bingo, and more — join thousands of Filipino players playing smart every day.